Your privacy is not an afterthought at Krakya — it's built into how we operate. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language so you actually understand it.
Summary: Krakya collects only the personal data it genuinely needs to run your account, process your payments, and keep the platform secure. We do not sell your data to third parties. You have the right to access, correct, and delete your data at any time by contacting our support team.
This Privacy Policy applies to all users of the Krakya platform, including the website at krakya.app and any associated mobile applications. It describes how Krakya ("we", "us", "our") collects, processes, stores, and protects the personal data of registered players and visitors ("you", "your").
Krakya is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We believe that transparency is the foundation of trust — and trust is the foundation of everything we do as a platform. If you have questions about anything in this policy, our support team is available around the clock to help.
By registering an account on Krakya or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.
Krakya collects different categories of personal data depending on how you interact with the platform. The main categories are outlined below.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Yes |
| Contact Data | Mobile number, email address | Yes |
| Financial Data | Mobile banking account details (bKash, Nagad, Rocket), transaction history | Yes |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatic |
| Usage Data | Games played, session duration, betting history, feature interactions | Automatic |
| Communications Data | Support chat logs, emails sent to Krakya, feedback submissions | When provided |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes (such as self-exclusion requests).
Krakya collects personal data through several channels, all of which are designed to be as transparent and minimal as possible:
Krakya does not purchase personal data from third-party data brokers or marketing lists. All data we hold about you comes directly from your interactions with the Krakya platform.
Krakya uses your personal data only for legitimate purposes that are directly connected to running your account and operating the platform. We do not use your data for purposes you would not reasonably expect. The primary reasons we process your data are:
Krakya will never use your personal data to make automated decisions that have a significant legal or financial impact on you without providing you with the opportunity to request human review of that decision.
Krakya does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Full stop. However, there are limited circumstances where we may share your data with trusted third parties in order to operate the platform effectively:
Our commitment: Every third party that receives your data from Krakya is required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared. We do not allow our partners to use your data for their own marketing purposes.
Krakya uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Krakya uses the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Krakya platform. Krakya does not use third-party advertising cookies or share cookie data with ad networks.
Krakya retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The general retention principles we follow are:
When your data is no longer required, Krakya will securely delete or anonymise it in accordance with our internal data disposal procedures.
Krakya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
While Krakya takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your account has been compromised, please contact our support team immediately so we can take action to secure your account.
In the event of a data breach that is likely to result in a risk to your rights or freedoms, Krakya will notify affected users as promptly as possible and take all necessary steps to contain and remediate the breach.
You have meaningful rights over the personal data that Krakya holds about you. These rights are not just legal formalities — we genuinely want you to feel in control of your own information. Here is what you can ask us to do:
Request a copy of all personal data Krakya holds about you. We will provide this within a reasonable timeframe at no charge.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update your records promptly.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Ask us to restrict processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for direct marketing purposes at any time. We will stop using your data for that purpose immediately.
To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable period and will never charge you for making a legitimate data rights request.
The Krakya platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Krakya or provided us with personal data, please contact our support team immediately at [email protected].
Upon receiving a verified report of a minor's account, Krakya will immediately suspend the account, delete all associated personal data, and return any deposited funds to the payment source. We take our responsibility to protect minors extremely seriously and have age verification processes in place to prevent underage registration.
Krakya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email and display a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically so you stay informed about how Krakya handles your personal data. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Krakya handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within 48 hours.
For account-specific data requests, please include your registered email address and a brief description of your request so we can locate your records and respond as efficiently as possible.
Privacy at Krakya isn't a checkbox — it's part of how the platform was designed from day one.
Every piece of data you send to Krakya — from login credentials to payment details — is encrypted in transit using TLS. Your information never travels across the internet in plain text.
Krakya's identity verification process ensures that only real, eligible players can access the platform. This protects you from fraud and keeps the gaming environment fair for everyone.
Your personal data is stored on secured servers with strict access controls. Only authorised Krakya personnel can access your records, and only when it's genuinely necessary.
Krakya will never sell your personal data to advertisers, data brokers, or any other third party. Your information exists to run your account — nothing else.
Access, correct, or delete your data at any time by contacting support. Krakya makes it straightforward to exercise your data rights without unnecessary delays or bureaucracy.
Not interested in promotional emails? You can opt out of marketing communications at any time from your account settings or by contacting support. We respect your preferences immediately.