Responsible Gaming at Krakya

Our Commitment to Responsible Gaming

At Krakya, responsible gaming is not a legal disclaimer buried at the bottom of a page — it is a genuine commitment that shapes how we build and operate the platform. We know that gaming is entertainment, and like all forms of entertainment, it works best when it stays fun. The moment it stops being fun and starts feeling like a problem, that is when Krakya's responsible gaming tools are here to help.

Krakya offers a range of skill-based games — from Snooker and Football to Ludo Quick and Bird Catcher — where your performance depends on your ability, not just luck. But even skill-based gaming can become problematic if a player loses perspective on time, money, or motivation. That is why we have built responsible gaming features directly into the Krakya platform, and why we encourage every player to use them proactively — not just when things go wrong.

This page is for every Krakya player, whether you are brand new or have been with us for years. Read it, bookmark it, and share it with anyone you think might benefit. Responsible gaming is a shared responsibility — between Krakya and every player on the platform.

Who Can Play on Krakya

Krakya is strictly for adults. You must be at least 18 years old to register an account, make a deposit, or participate in any real-money game on the platform. This is not just a rule — it is a firm boundary that Krakya enforces through identity verification for every registered player.

When you register on Krakya, you confirm that you are 18 or older and that you are playing voluntarily with money you can afford to spend on entertainment. If we have reason to believe that a player is underage, we will suspend the account immediately and request identity verification before any further access is granted.

If you are a parent or guardian and you believe a minor has accessed Krakya using your device or account, please contact our support team at [email protected] right away. We will investigate and take immediate action to secure the account.

Understanding Problem Gaming

Problem gaming — sometimes called compulsive gaming or gaming addiction — is a pattern of behaviour where a person continues to gamble or play despite negative consequences to their finances, relationships, mental health, or daily life. It can affect anyone, regardless of age, income, or experience level.

The good news is that problem gaming is recognisable, and it is treatable. The first step is awareness. Krakya encourages all players to regularly check in with themselves and ask honest questions about their gaming habits. If you notice any of the warning signs listed below, please take them seriously and use the tools available to you.

Krakya's Responsible Gaming Tools

Krakya provides a set of practical tools that give you direct control over your gaming activity. These tools are available to all registered players at any time, free of charge, and can be activated by contacting our support team.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your Krakya account. Once the limit is reached, no further deposits can be made until the period resets. Limits can be lowered immediately but increases require a cooling-off period.
• Session Time Reminders: Set reminders that notify you when you have been playing for a specified amount of time. These prompts help you stay aware of how long you have been on the platform.
• Reality Checks: Periodic on-screen notifications that show you how long your current session has lasted and how much you have wagered, helping you stay grounded in the reality of your gaming activity.
• Cooling-Off Period: Take a short break from Krakya — from 24 hours up to 6 weeks — without permanently closing your account. During a cooling-off period, you cannot log in, deposit, or play.
• Self-Exclusion: Permanently or temporarily exclude yourself from the Krakya platform. Self-exclusion can be set for periods of 6 months, 1 year, 2 years, or permanently. Once activated, it cannot be reversed until the exclusion period ends.
• Account Closure: Close your Krakya account entirely at any time by contacting support. Any real-money balance will be returned to your verified payment method.

To activate any of these tools, contact our support team at [email protected] or use the account settings section after logging in. Our team will process your request promptly — usually within a few hours.

How to Set Limits — Step by Step

Advice for Friends and Family

Sometimes the people closest to a player notice the warning signs before the player does. If you are concerned about a friend or family member's gaming habits on Krakya or any other platform, here is what you can do:

• Talk to them calmly and without judgment. Express your concern in terms of how their behaviour is affecting them and the people around them.
• Encourage them to use Krakya's responsible gaming tools, particularly deposit limits or a cooling-off period, as a first step.
• Contact Krakya's support team if you believe someone is using your payment details or device to fund their gaming without your knowledge.
• Seek professional support if the situation feels serious. There are trained counsellors who specialise in gaming-related issues and can provide confidential guidance.